ISO 20000

Measurable proof of quality for your service organization

ISO 20000 is the first international standard for an auditable quality level in an IT service organization using ITIL. The ISO 20000 Standard is the seal of approval for IT service management that is implemented, embodied and consistently improved according to ITIL.  

Whether you are looking for an initial survey of all of your processes to gather information for the decision-making process, or if certification is already a declared objective, we will support you in successfully implementing your projects. Our experience will help your company achieve measurable quality improvements in IT service management. COC AG has eight certified ISO 20000 consultants for this purpose. 

COC AG has built up a network of partners – training specialists, experts in ITSM tool support and in IT security issues. This allows us to cover even very specific requirements as they develop in the course of certification.

We also contribute an experienced partner for the certification audit, the last phase of ISO 20000 certification: TÜV SÜD Management Service GmbH. This well-rehearsed partnership between COC AG and the certifying office ensures an optimized and smooth process for the project. This advantage can be seen as early as the project planning phase, with the pre-audit and an initial cost estimate for the customer.