Your partner for IT service management

Integrated consulting: methodical - pragmatic - strategic

Successful companies depend on IT service management, and thus on the best possible IT support for their business processes. Only when IT services and business objectives are harmonized can the entire company’s efficiency, quality and cost-effectiveness be increased in the long term.

Our keys to efficiently managing IT services are service quality, specialized competence and practice-oriented consulting methods. We provide support for planning, introducing and optimizing ITSM processes, and help you save time and money.

What distinguishes us: comprehensive ITSM competences

• A wide range of project expertise
• Our consultants have many years of experience as project consultants, auditors, analysts, service managers, service desk and incident managers, team leaders…
• Developing an up-to-date IT service management model
• Offering ITIL training sessions since 2001
• Training & coaching specifically for the field of IT service & support
• Creating official specialized ITSM literature
• Highly certified consultants (according to ISO 20 000, ITIL, PRINCE2) 
• Experience with system support, planning, design and organization of complex support projects  
• Broad network of partners, specialists and experts in the ITSM field (TÜV SÜD, Service Desk Institute, Service Desk Network, itSMF, ITSM Partner, …) 
• Comprehensive experience in the sector 

Our services

• Process consulting
  
  • Maturity-level measurement & situation analysis
  • Process consultation
  • Service Level Management (KPI, reporting & controlling)
  • ISO 20 000 consulting and audit preparation
  • ServiceDesk consulting & coaching
• Tool consulting
  
  • Consulting for the selection, evaluation and implementation of ITSM tools
• License compliance
  
  • Consulting for creating and organizing a company-wide asset and licensing management system
• Data center
  
  • From providing individual services to outsourcing data processing centers