ITIL® Management Summary

Compact ITIL expertise – exclusively for decision-makers

This seminar will provide you with fundamental management knowledge about IT service management and the IT Infrastructure Library (ITIL) – in a compact and concrete way. You will learn how IT can provide optimal added value for the entire company.

You can choose to set priorities and focus more closely on certain topics. Naturally we can also design course contents to suit a specific group of participants or to suit the strategic project. We will be happy to give you advice for designing your personalized format.

Possible content:

• Objectives and benefits of IT service management and ITIL
• Business & IT: strategy and management 
• ROI representation of the added business value: increased quality and efficiency 
• Service lifecycle phases, processes, functions and systems 
• Service portfolio, service catalog and service level management 
• Contracts & agreements: SLAs, OLAs, UC and the KPIs 
• Roles & responsibilities (owner and manager) 
• Critical success factors, possible problems and risks
• ITIL and ISO 20000: certification models 

Your benefits:

• An understanding of the overall approach and objectives of ITIL
• Compact knowledge about the entire IT service lifecycle
• Concrete advantages for your own business processes
• More efficiency, transparency and quality for IT services
• Expertise for defining and evaluating your IT strategy

Target group/participants:

CIO, IT leaders, IT managers, business managers, people responsible for quality/process

Duration:

recommended: 4 hours

Date/place:

We exclusively offer the ITIL Management Summary as a company training session. We discuss the date directly with you. The Summary session can take place at your facility, on COC AG’s premises or at another suitable event location. 

Price:

The price is based on the duration, the individual preparation involved and the training location. Tell us your ideas, and we will build on them to create a suitable offer for you.

ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries