ITIL® Overview

Succinct & practice-based

The ITIL Overview workshop gives you a concrete overview of the objectives, benefits and range of application for IT service management according to ITIL – in a succinct and practical way.

Content:

• Introduction to IT service management & ITIL 
• Overview of the IT Infrastructure Library and the “ITIL philosophy”
• Overview of the 5 service lifecycle phases 
• Processes & functions 
• Roles & responsibilities 
• Benefits from ITIL for IT and business 
• Critical success factors
• Training opportunities and certification

Your benefits:

• You understand the scope and objectives of ITIL 
• You gain an overview of the IT processes and how they work together
• You can evaluate the benefits of IT service management and ITIL for your own organization

Target group:

The seminar is intended for everyone who is responsible for IT and for employees who provide services to internal or external customers. 

Duration:

recommended: 4 hours

Date/place:

We exclusively offer the ITIL Overview Workshop as a company training session. We discuss the date directly with you. The workshop can take place at your facility, on COC AG’s premises or at another suitable event location

Price:

The price of the ITIL Overview training is € 890 plus statutory value-added tax as well as the trainer’s travel costs and other expenses. Enrollment is capped at 10 participants.

ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries