ITIL® V3 Lifecycle Stream

The ITIL V3 Lifecycle Stream includes the following modules: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. The Lifecycle Stream seminars cover one of the five new ITIL V3 books in each course. In addition to the principles, processes, functions and activities of each lifecycle phase, these seminars explain technologies and implementation strategies. Furthermore, they cover aspects of management, marketing and organization in order to increase participants’ understanding of business needs.

Target group:

The  Lifecycle Stream seminars are intended for people who are responsible for IT and specialized workers who are or will be involved in the strategic planning, implementation and management of a service-based business model.

Previous knowledge:

ITIL® V3 Foundation or ITIL® V2 Foundation + ITIL® V2 to V3 Foundation Bridge (please include the certificate number on the registration form when registering!) After registering, you will be able to access our learning platform, where a short online training session is already waiting for you. This will help you refresh your basic knowledge.

Method:

Participants are given extensive training materials and access to assignments and relevant sample documents via our innovative learning platform, Moodle™. You begin with a one-day in-person session (the in-person days for the 5 lifecycle modules are combined into a week-long block). During the in-person training session, you will be able to access editions of the corresponding ITIL® V3 publications. Next, you will take part in a “virtual class” on the learning platform. The trainer will work with you personally for up to 6 months. You will be given additional learning materials, and will have to demonstrate what you have learned by completing the exercises. We guarantee the highest level of practical relevance by using a realistic case study.

Through chats and forums, you are in constant contact with the trainer and the other participants. In regularly scheduled live streams, your trainer will discuss the assignments with the group and will further develop your knowledge through additional presentations. Once you have successfully completed all of the assignments, your trainer will give you a sample exam. If you can pass this exam, you will be allowed to take the official certification exam. If you do not complete the assignments within 6 months, you can simply register for an extension.

The certification exams take place several times a year and are administered by an EXIN-accredited examiner. The exam consists of a 90-minute multiple choice test with 8 scenario-based questions and points awarded for correct answers. 70% of the total possible points must be achieved.

Price:

The price for each individual seminar is 1,100 euros plus statutory value-added tax. The price for booking the first individual course is 1,600 euros plus statutory value-added tax (includes the “Essentials” e-learning module and a MOODLE™ netbook / excl. VAT). Prices for company training sessions are available upon request.

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