IT Service Management According to ITIL V3 Foundation Level

The book “IT Service Management According to ITIL V3 Foundation Level” offers a quick introduction to the basics of ITIL V3 and a compact overview of the contents of the ITIL V3 Foundation test that have official relevance. It is a learning aid that can be used flexibly in independent study, and it is suitable for training providers, course participants and interested individuals, both as test preparation and as a reference work. 

The author is Janin Nitsche; she was able to gather comprehensive ITIL experience from many different consulting projects, and most importantly to share them.

This specialized text costs 29.90 euros (including statutory value-added tax) and can be purchased directly from the online shop of HERDT-Verlag für Bildungsmedien GmbH.

Click here to visit the Online Shop.