ServiceDesk Academy
Expertise to maximize success in service & support
The ServiceDesk Academy is COC AG’s institute for training and further qualification, focusing specifically on the area of IT service & support. In addition to open training sessions with fixed course times, the ServiceDesk Academy also offers highly personalized coaching sessions that are very flexible in terms of content and scheduling.
The existing training and coaching formats are carefully tailored to the demands and role definitions in the ServiceDesk, and are based on established Good Practices and Standards.
Our course models are intended for IT employees and managers from IT service & support organizations:
Training & coaching sessions for employees (SDPro):
Training & coaching sessions for managers (SDM):
Our team:
Our trainers and coaches are distinguished by their many years of experience in introducing, optimizing and implementing IT service management processes and projects. In addition to solid ITSM skills, our team also has the necessary pedagogical and didactic skills to teach the course contents to participants in a productive and meaningful way. The course contents are reviewed in terms of quality management aspects and are consistently being further developed.
Our principles:
- Focused on success
- Trust
- Partnership
- High quality
- Professionalism
- Dedication
- Reliability
