Many-faceted, highly flexible, transparent in cost
COC AG is one of the most flexible help-desk and support-service providers in the German-speaking countries. Since 1995, we have successfully provided a wide range of help desk services. And what’s more… we have consistently developed this offering further. The results are support services with an almost unlimited capacity for scalability, as well as carefully designed service level management. Combined with a detailed service matrix, this provides the ideal basis for cost allocation.
COC AG offers you the greatest possible flexibility in help desk operations. For our customers, this specifically means offering business models for every imaginable challenge that the company might face in practice. For especially unusual company constellations, we also have the option of individual customization.
The following are a few basic models that we are already successfully using with our customers:
- Corporate Service Desk – a service desk team is responsible for only one customer environment. This model allows us to fulfill the highest security demands and provide an enormous depth of service.
- Shared Service Desk – a service desk team is responsible for multiple customers. This is an attractive and cost-optimized business model – especially for companies with widely varying call volumes
- Co-sourcing – supplementing an existing service team (for example, support during vacation/illness)
- Outsourcing – service desk operations at the customer’s premises
- Full outsourcing – service desk operations for the customer, carried out in a COC support center
- 24-7 Service Desk service – if needed for special hours, standby, overloading
- On-site support – direct support on site at the customer’s premises
- Operation support – reinforcements for the operating team
- Product support – support services for specific applications (e.g. SAP support) or ensuring availability for your product customers.
- Back office support – for network administration, operating system administration, database administration, SAP administration, remote monitoring
- Service Desk Consulting and active consulting – consulting for organizing, creating and operating a help desk
