Corporate Service Desk

All of the advantages of outsourcing… but integrated!

The service desk is the IT area most often affected by outsourcing. Understandably, people expect more cost transparency, flexibility and user satisfaction – at a lower cost. Still, many companies are hesitant to put their user support into someone else’s hands. This is not surprising – after all, the support requests provide a good deal of insight into the company’s internal workings, whether directly or indirectly.

With the Corporate Service Desk, COC AG has created an operating model that gives you the advantages of an outsourced service desk and also perfectly meets your security and confidentiality needs. 

At the Corporate Service Desk, a single Service Desk team works with one customer at a time – exclusively! This 1:1 relationship allows us to achieve the highest security requirements and enormous depth of performance, since the help desk employees are highly qualified in your individual support area and can also receive further training.

The Service Desk team functions as if it were made up of your own employees, and, if you wish, they can even work at your own facility. The decisive difference for you: you stay flexible – even if the support volume increases or decreases, for example, or if availability needs to be improved or support hours extended.